Support
Answers to the questions people ask most. If yours is not here, write to support@nostalgo.app and a person will answer.
Signing in
There are no passwords. On the sign-in screen, choose Sign in with Apple, Continue with Google, or enter your email address and tap Send link. We email you a sign-in link and a 6-digit code. Open the link on the same iPhone, or type the code in the app under "Enter the 6-digit code" and tap Sign in.
The link and the code work once and expire after 15 minutes. After five wrong tries the code stops working, and Resend sends a new one. You can use Nostalgo with more than one account on the same iPhone: open the menu and choose Switch account.
When the email with your code does not arrive
- Check your spam or junk folder. The email comes from login@nostalgo.app.
- Check the address you typed. Tap "Use another email" to change it.
- Wait a minute, then tap Resend. Use the code in the newest email: sending a new one retires the older codes.
- If the app says there were too many emails to this address, wait a few minutes before trying again.
Delete your account from the app
Open the menu (the three lines at the top right), tap your name at the top, then Delete account. Your photos and every version and video of them, your albums, what you wrote, the sends and shares you made, your comments and reactions, your groups and your settings are deleted for good, and the people you shared with no longer see them. The photo files are erased from storage within a day. This cannot be undone.
If you signed in with Apple, Apple asks you to confirm once more, so Nostalgo is also removed from your Apple ID. The privacy policy lists what is kept afterwards and for how long.
Reporting and blocking
Nostalgo does not allow objectionable content or abusive behaviour. To report a photo, a note, a comment or a person, tap More (the three dots) on the card, the comment or the person, choose a reason, and send. What you reported is hidden from you straight away, the person is not told who reported it, and we review every report within 24 hours.
Blocking someone is in the same place. They disappear from your feed, cannot send to you, and their comments and reactions are hidden from you. To unblock, open the menu, then Settings, then Blocked people.
The AI features ask first
Iris, Re-imagine, Feeling nostalgic, and the date and place suggestions use a third-party AI processor. The first time you use one of them, the app asks you and says what is sent. Until you allow it, those features stay off and nothing of yours goes to an AI processor. You can change your answer at any time: open the menu, then Settings, and switch "Allow third-party AI features" on or off.
Restoration, damage repair, faces and short videos run on our own servers, whatever you answer. Re-imagined photos and videos are made with AI and are always labelled as such. They are saved beside your original and never replace it.
Nostalgo in 47 languages
The app follows your iPhone's language, in 47 languages, and Iris answers in it too. To use Nostalgo in a different language from the rest of your iPhone, open the iPhone's Settings, then Apps, then Nostalgo, then Language.
Contact
Write to support@nostalgo.app about anything, or to privacy@nostalgo.app about privacy. In the app, open the menu, then Help, then Contact us. Nostalgo is published by Horse Hill LLC.